FAQ's
Welcome to the Catwalk, our exclusive VIP Neko-Club. For only £4.99/mo your subscription gives you access to free next day delivery and exclusive offers and early launch access. Don't miss out, become a VIP Cat today!
Your Catwalk subscription includes a range of perks and offers, including Free Next Day Delivery, Exclusive Catwalk Products and early access to our Exclusive Very Neko launches, collectibles and product drops!
We will always aim to offer next day delivery however some things are out of our control such as bank holidays and peak seasons. If there is any delay with your order the CatBum team will get in touch and resolve any issue.
It's £4.99/mo to join the Catwalk. Your account will be billed on the same day of every month from your subscription start date.
You don’t want to miss out on this, so we’ve made it quick and efficient to become a Catwalk VIP! It can take anywhere between 1- 8 hours for your membership to be approved. If it isn’t finalised within 24 hours, please get in touch with our customer services team!
We hope you’ll never want to leave the Catwalk Club, however if you wish to cancel your subscription you can do so in the ‘Account’ section of the website. If you have any issues, please get in touch with our customer services team or pop us a message on social media.
By becoming a Catwalk VIP we will always try to offer exclusive discounts where possible, however your exclusive discount will not be valid on sale items. Make sure to check back regularly for discounts, offers and perks.